Cancellation & Replacement

Cancellation Policy

Cancellation before shipment (Only valid on orders place & delivered in India):

If the order or the item(s) that you want to cancel has not been shipped yet, you can write to our customer support team at care@garaditribe.com or call us on 6362679727 (Monday to Saturday, 8 AM to 10 PM and Sunday, 10 AM to 7 PM)

In such cases, the order will be canceled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

How will I get refunded for the canceled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used discount vouchers during the time of payment and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

Returns and Replacements

Returns will not be accepted under the following conditions:

Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged
Product is used or altered
If the request is initiated after 2 days of order delivery

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement

If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order:

Step 1: Contact our Customer Support team via email (care@garaditribe.com) within 2 days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels, and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account

For returns, excluding if the product is damaged/defective/incorrect weight, the customer will need to bear the courier/logistics expense.